Refund Policy

We want you to be confident when you buy. This policy explains when a refund is possible and how to request one.

Last updated: July 2026

Core Policy

All eSIM purchases are final and non-refundable once the eSIM has been delivered or the eSIM has been activated. Because an eSIM is digital content that is provisioned to you immediately, we are unable to take it back once it has been sent or used.

Please double-check your device compatibility and travel dates before completing a purchase — activated eSIMs cannot be refunded.

Eligible for a Refund

A refund may be issued before activation in these cases:

  • Accidental duplicate orders.
  • Payment processed but no eSIM delivered.
  • Incorrect plan selected (requested before activation).
  • Technical delivery failures on our side.

Not Eligible for a Refund

  • Activated eSIMs or scanned QR codes.
  • Changed travel plans.
  • Device compatibility issues.
  • Coverage concerns.
  • Unused data balances.

How to Request a Refund

1

Contact us within 24 hours

Email info@esimsignal.com with your order details as soon as possible after purchase.

2

We review your request

Our team responds within 3 business days and lets you know whether your order qualifies.

3

Approved refunds are processed

Approved refunds are returned to your original payment method within 5–10 business days.

Your Statutory Rights

Consumer rights vary by location. In particular, EU statutory rights of withdrawal for digital content expire once the eSIM has been activated, as you consent to immediate delivery of digital content at the point of purchase. This policy does not limit any rights you have under applicable law.

Need Help?

If you are having any trouble with your eSIM, please don't hesitate to contact us — we'll always try to find the best solution for you.

See also our Terms & Conditions and Privacy Policy.