Privacy Policy
Your privacy matters to us. Learn how we protect your data.
Last updated: May 2025
Our Commitment to Privacy
At eSIM Signal, we believe your privacy is fundamental. This Privacy Policy explains how we collect, use, protect, and respect your personal information when you use our website (www.esimsignal.com) and our eSIM services.
We are committed to being transparent about our data practices and giving you control over your personal information.
Information We Collect
To provide you with the best eSIM experience, we collect the following information:
Personal Information
| Data Type | Purpose |
|---|---|
| Name & Contact Details | Account creation, order processing, and customer support |
| Email Address | eSIM delivery, order confirmations, and service updates |
| Phone Number | Account verification and important service notifications |
| Billing Information | Secure payment processing and transaction records |
| Device Information | eSIM compatibility and optimal service delivery |
Technical & Usage Data
- Browser type and version for optimal website experience
- IP address and approximate location for network optimization
- Device type and operating system for eSIM compatibility
- Usage patterns to improve our services
- Cookies and similar technologies for site functionality
How We Use Your Information
We use your information to deliver and enhance your eSIM experience:
- Service Delivery: Activate and manage your eSIM services
- Customer Support: Provide timely assistance and troubleshooting
- Order Processing: Handle purchases and send eSIM QR codes
- Service Improvement: Analyze usage to enhance our platform
- Security: Protect your account and prevent fraud
- Communication: Send important service updates and offers
- Legal Compliance: Meet regulatory requirements
Information Sharing
We respect your privacy and do not sell your personal data. We only share information when necessary:
🔒 Limited Data Sharing
We only share data with trusted partners who help us deliver your eSIM services
- Payment Processors: Secure payment handling (Stripe, PayPal)
- Network Partners: Mobile carriers for eSIM activation
- Service Providers: Email delivery and customer support tools
- Legal Requirements: When required by law or to protect rights
- Business Transfers: In case of merger or acquisition
All third parties are contractually obligated to protect your data and use it only for specified purposes.
Data Security
We implement robust security measures to protect your information:
🛡️ Enterprise-Grade Protection
Your data is protected with bank-level security measures
- Encryption: SSL/TLS encryption for all data transmissions
- Secure Storage: Data stored on encrypted, protected servers
- Access Controls: Strict internal access limitations
- Regular Audits: Continuous security monitoring and testing
- Payment Security: PCI DSS compliant payment processing
Cookies & Tracking
Essential Cookies: Required for site functionality and eSIM purchases
Analytics Cookies: Help us understand how users interact with our site
Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, though this may affect site functionality.
Third-Party Links
Our website may contain links to third-party sites. Please note:
- We are not responsible for the privacy practices of other sites
- Third-party sites have their own privacy policies
- We recommend reviewing privacy policies of any sites you visit
- Links to third-party sites do not imply endorsement
Your Privacy Rights
You have control over your personal data. Under GDPR and other privacy laws, you can:
📋 Access Rights
Request a copy of the personal data we hold about you
✏️ Correction Rights
Update or correct inaccurate information in your account
🗑️ Deletion Rights
Request deletion of your personal data where applicable
⏸️ Processing Objection
Object to certain types of data processing
📤 Data Portability
Receive your data in a machine-readable format
📵 Marketing Opt-out
Unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us at info@esimsignal.com
Policy Updates
We may update this Privacy Policy to reflect:
- Changes in our services or data practices
- Legal or regulatory requirements
- Security enhancements
- User feedback and industry standards
We will notify you of significant changes and always post the updated policy on this page with a new "Last updated" date.
Questions About Privacy?
We're here to help you understand how we protect your data.
Email: info@esimsignal.com
Website: www.esimsignal.com
Typically respond within 24 hours | GDPR Compliant | Data Protection Focused