Privacy Policy

Information We Collect

We only collect the information we need to deliver your eSIM and support your account.

Personal information

• Name & contact details — for account creation, orders and support.
• Email address — for eSIM delivery, order confirmations and updates.
• Phone number — for verification and service notifications.
• Billing information — for payment processing and record keeping.
• Device information — to confirm compatibility and deliver the service.

Technical & usage data

Browser types, IP addresses, device specifications, usage patterns and cookies help us understand site interaction and optimise network performance.

How We Use Your Information

• Activating and delivering your eSIM service.
• Processing orders and payments.
• Providing customer support.
• Improving and enhancing our service.
• Protecting the security of our platform and users.
• Sending service communications and, where you have opted in, updates.
• Meeting our legal and regulatory obligations.

Information Sharing

We respect your privacy and do not sell your personal data. We only share information where it is necessary to provide the service:

• Payment processors, to complete your transaction.
• Network carriers, to provision and run your eSIM.
• Trusted service providers who support our operations.
• Authorities, where disclosure is required by law.

All third parties are contractually obligated to protect your data.

Data Security

Your data is protected with bank-level security measures, including SSL/TLS encryption, secure servers, access controls, regular audits and PCI DSS compliant payment processing.

Cookies & Tracking

We use essential, analytics and preference cookies to keep the site working, understand how it is used and remember your choices. You can control cookies through your browser settings.

Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices or content of those third-party sites.

Your Privacy Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate information.
• Request deletion of your data.
• Object to certain processing.
• Receive your data in a portable format.
• Unsubscribe from marketing communications at any time.