Refund Policy
Clear guidelines for eSIM purchases and refund eligibility
Last updated: May 2025
Policy Overview
At eSIM Signal, we strive for complete transparency regarding our refund policy. Due to the digital nature of eSIM services, we have specific guidelines to ensure fair treatment for both our customers and our business.
⚠️ Important: Digital Product Policy
All eSIM purchases are final and non-refundable once the eSIM has been delivered or the eSIM has been activated.
Please verify device compatibility and travel plans before purchasing.
Refund Eligibility Scenarios
Understand when refunds may be considered and when they cannot be granted:
Potentially Eligible
- Duplicate purchase (accidental double order)
- Payment processed but no eSIM received
- Wrong plan purchased (before activation)
- Technical issues preventing eSIM delivery
Not Eligible
- eSIM already delivered to you
- QR code scanned or eSIM activated
- Change of travel plans
- Device compatibility issues
- Poor network coverage in specific areas
- Partial data usage during validity period
Device Compatibility Check
Before purchasing, ensure your device supports eSIM technology:
- iPhone: XS, XR, 11 or newer running iOS 12.1 or later
- Samsung: Galaxy S20 series or newer, Z Fold/Galaxy Flip series
- Google Pixel: Pixel 3 or newer (excluding Pixel 3a)
- Other Android: Check manufacturer specifications
- iPad: iPad Pro 11-inch, iPad Pro 12.9-inch (3rd gen+)
🔧 Technical Support Available
If you're experiencing installation issues, our support team can help troubleshoot activation problems before considering refund requests.
Refund Request Process
If you believe your situation qualifies for a refund, follow these steps:
Contact Support
Email us within 24 hours of purchase at info@esimsignal.com
Provide Details
Include your order number and detailed explanation
Review Process
We'll investigate and respond within 3 business days
Resolution
If approved, refund processed within 5-10 business days
Required Information for Refund Requests:
- Order confirmation number
- Email address used for purchase
- Detailed description of the issue
- Screenshots of any error messages
- Device model and operating system version
Refund Methods & Timing
Approved refunds will be processed using the original payment method:
- Credit/Debit Cards: 5-10 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your account
- Bank Transfers: 7-14 business days depending on your bank
Note: Currency conversion fees from your bank or payment provider are non-refundable.
Special Circumstances
In rare cases, we may make exceptions:
- Service Outages: Prolonged network unavailability in your destination
- Documented Errors: Proven system errors causing service failure
- Fraudulent Charges: Unauthorized purchases on your account
All exceptions are reviewed on a case-by-case basis and require substantial documentation.
Frequently Asked Questions
Common Refund Questions
No, we do not offer partial refunds for unused data. eSIM plans are valid for specific periods regardless of usage.
Network coverage varies by location. We provide coverage maps, but cannot guarantee service in all areas. Refunds are not provided for coverage issues.
Contact us immediately before activating the eSIM. We may be able to help if the QR code hasn't been scanned.
Approved refunds typically take 5-10 business days to appear in your account, depending on your payment method.
Contact our support team immediately. We'll troubleshoot the issue and if we cannot resolve it, we'll review your case for a potential refund.
Consumer Rights
This refund policy does not affect your statutory rights as a consumer. Depending on your country of residence, you may have additional rights under local consumer protection laws.
For European Union residents: You have the right to withdraw from digital content contracts, but you lose this right once the download or streaming of the content begins.
Policy Updates
We may update this refund policy to reflect changes in our services or legal requirements. Significant changes will be communicated via email or website notifications.
Continued use of our services after policy updates constitutes acceptance of the revised terms.
Need Help with a Refund?
Our support team is here to assist you with any questions about our refund policy.
Email: info@esimsignal.com
Response Time: Within 24 hours during business days
Please have your order number ready when contacting us